Community Resources

Regional Cooling Centers

During extreme heat waves in summer, community locations are available to get out of the weather. During the current COVID-19 situation, many buildings may be closed or at reduced capacity. For those who need relief from the heat, we recommend using the following state facilities and resources. (Updated July 7, 2020).

State Facilities Available as Cooling Centers:

  • Peoria County
    • Department of Human Services (DHS) - 211 Fulton, Suite 300
      • Monday through Friday 8:30 AM-5:00 PM
  • Tazewell County
    • Department of Human Services (DHS) - 200 S. Second Street, Suite 20, Pekin
      • Monday through Friday 8:30 AM - 5:00 PM
    • Department of Human Services (DHS) - 2970 Court Street, Sunset Plaza, Pekin
      • Monday through Friday 8:30 AM - 5:00 PM

Additional Cooling Resources:

  • Heart of Illinois 211 Helpline: Call 2-1-1 or (309) 999-4029 or visit
  • State of Illinois Department of Human Services cooling sites: Call 800-843-6154 or visit the Keep Cool Illinois website

Cooling Centers - Interactive Map

Heart of Illinois 2-1-1  Help Line

211 Website

The Heart of Illinois United Way and Advanced Medical Transport (AMT) of Central Illinois have partnered to provide Heart of Illinois 2-1-1, a comprehensive information and referral line to connect callers to critical health and human care programs. The 2-1-1 Helpline is available 24/7 and is operated by local, knowledgeable information specialists and medically-trained staff.

Heart of Illinois 2-1-1 can provide information and assistance in a variety of categories, including: food resources, housing and utilities, clothing and household items, education, legal and public safety, transportation, mental and physical healthcare/wellness, income support, employment, and more.

To contact the Heart of Illinois 2-1-1 Helpline, call 2-1-1 or (309) 999-4029 or visit